At Winchester Western Saddlery we carry many unique, handmade, one-of-a-kind items and special items.  We do our best to re-order these items, but they may take some time to have made.  We will do our best to remove items that are no longer available in a timely manner.  If you are looking for something that is SOLD OUT, let us know, we will make sure its at the top of our list for reorder or make a recommendation for a similar product.

At Winchester Western Saddlery, personal service comes first.  We will be happy to personally assist you in making your selections or provide recommendations for you.  Just give customer support a call.

It depends on the maker and the product. Many of our handmade items can be custom made to fit your horse.  Drop us a note or call us with your requirements and we will work with you to have the perfect item made.  Keep in mind custom orders can take anywhere from 2 to 8 weeks for delivery.

We are proud to say that the majority of our leather and rawhide products are made right here in the USA and Mexico.  Although its impossible to source everything from the USA we do so whenever possible. 

Many of our custom and handmade products, such as mane hair & Angora mohair mecates and reins are priced based on market rates of raw materials.  Also, certain colors fluctuate in price...for example, white mane hair is the most expensive because horses with white manes and tails are more rare.  Also, we pick up special deals from manufacturers from time to time and pass those savings on to you!

Of course, we always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.  Some items, such as clearance, red tag, and used and consignment items are not returnable and have no warranty.  Please make sure you have the right size.

Yes, we ship Worldwide. Shipping costs will apply and will be added at checkout. International orders placed through our ebay store will have additional shipping and payment protection and possibly better shipping rates.   INTERNATIONAL BUYERS PLEASE NOTE: Import duties, taxes, and charges (typically collected upon delivery or pickup) are the buyers responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to bidding/buying to determine what these additional costs will be.

It depends on where you are.  We usually ship same or next day and domestic orders can take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16+ days. Delivery details will be provided in your confirmation email.

We use the United States Postal Service (USPS) whenever possible. For more reasonable shipping rates for oversize packages, we will use FedEx Ground or SmartPost.  You’ll be asked to select a delivery method during checkout.

Yes, if you are local or going to be in the area, we can arrange for you to pick up your order or we may be able to deliver it to you.   Give us a call to make arrangements.

Winchester Western Saddlery follows all manufacturer pricing policies.  Many do not allow discounting or have a price that we may not sell or advertise the item below, therefore, discounting or coupon codes may not apply to these products.

Yes, all Winchester Western Saddlery Gift Cards purchased at the Temecula retail store are still valid, however, you will need to contact us by phone or e-mail to use them as a form of payment for your website or ebay order.

Certain manufacturers do not allow us to sell items on 3rd party websites like eBay or Amazon.  Those items will be on our website only.